Why Indian EdTech Giants Are Ditching Spreadsheets for Hyper-Personalized AI CRM in 2026
For a long time, spreadsheets were enough. Every EdTech team used them. Leads came in, details were added, and things somehow worked. But now, that same system feels a bit stretched. The number of enquiries has gone up, channels have increased, and students expect quicker responses than before. What used to be manageable earlier now feels like too much to handle in one place. That’s why in 2026, a lot of Indian EdTech companies are quietly moving away from spreadsheets and shifting to AI CRM systems. It’s not really about following a trend. It’s more about fixing everyday problems that teams deal with. The Problem with Spreadsheets in Modern Admissions Spreadsheets are not bad. The issue is scale. When leads start coming from ads, landing pages, WhatsApp, and calls, things stop being simple. Some entries don’t get updated, some follow-ups are missed, and sometimes you’re just not sure which lead to call first. Teams end up spending time checking the sheet again and again instead of ac...