Groweon Digital

In the present market environment, every customer expects fast replies from businesses; if any business does not provide quick responses, they can lose trust in customers and engagement. To solve this issue, presenting the Automated Messaging Feature of WhatsApp Business API helps to provide quick and on-time responses for the customers. Businesses can provide support, answer FAQs, and maintain customer engagement without a 24/7 customer executive. Automated messaging is one of the best features of whatsapp business api , with the feature businesses can greet their new customer whenever they message for the first time, send confirmation for orders to customers, share business hours, etc. Every message is delivered accurately, consistently, and without any delay, so that no query will go unanswered. Quick messaging makes the communication smooth and efficient, because the feature provide predefined answers for questions like the availability of products, service information, and trackin...

Customer service doesn’t end when a ticket is closed. What happens after matters just as much. With the feedback option in Service Ticket Management Software , businesses can know exactly what customers think after their problem is solved. Customers can give ratings, share suggestions, or tell where things could have been better. Getting feedback really helps make service better. If the same problems keep happening, businesses can fix them faster and make things easier for everyone. It also shows customers that their opinion matters. Feedback helps customers trust a company more. When they feel heard, even past problems can feel better with a proper follow-up. Managers also find feedback useful. It shows who’s doing well and who needs a little support, so good work gets noticed and others can improve. In today’s world, customers stick with companies that give the same good service every time. With the feedback option, no customer concern goes unnoticed and every opinion is valued. Col...

On-time meeting of deadlines is as important as problem-solving in customer service. SLA (Service Level Agreement) Tracking has become a core component of modern Service Ticket Management systems, ensuring that businesses deliver service within agreed timescales. SLA outlines the response and resolution time that should be followed for each category of the issue, and SLA tracking supports the adherence to those standards. When a service ticket is opened, a deadline for that service ticket is automatically set by the system according to its priority. The resolution time for a critical condition, for example, downtime or security issues, could be a few hours, and for general questions, the time frame may be higher. This formal approach establishes order for both the customer and the support team. The greatest advantage that SLA tracking has is that it provides for prioritization and holding people accountable. The support groups are also constantly aware of deadline tickets that are pe...

   Why Lead Scoring is important Every business receives several hundred leads via multiple channels—websites, social media, events, and word-of-mouth. But never are all leads created equal. Some are buying-ready immediately, and the rest need nurturing before coming to a decision. The challenge before the sales force is how to figure out which leads are most valuable. That is where Lead Scoring, the dynamic element within Lead Management Software , enters the equation. What is Lead Scoring? Lead Scoring is the scoring or appraisal of every lead based on how they are acting, demographically, and how interested they are in the business or product being provided. Such as: A lead that downloads a brochure would be awarded 10 points. A demo lead from a product demonstration could have 20 points. Someone who requests prices or submits a contact form can potentially receive 50 points. Through tracking all activity, the system automatically identifies the leads most likely to convert...